AJAIA Terms of Service

Effective Date: December 5, 2025

Last Updated: December 5, 2025

1. Introduction and Acceptance

1.1 Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and [LEGAL ENTITY NAME TO BE PROVIDED] ("AJAIA," "Company," "we," "us," or "our"), governing your access to and use of the AJAIA platform, including our website at https://ajaia.subscriptionsense.com, desktop applications, browser extensions, APIs, and all related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy (incorporated herein by reference), and any additional terms applicable to specific features or services. If you do not agree to these Terms, you may not access or use the Service.

1.2 Eligibility

To use the Service, you must:

Be at least 16 years of age (or the age of digital consent in your jurisdiction, if higher)
Have the legal capacity to enter into a binding agreement
Not be prohibited from using the Service under applicable law
If using the Service on behalf of an organization, have the authority to bind that organization to these Terms

1.3 Changes to Terms

We may modify these Terms at any time. We will provide notice of material changes by:

Posting the updated Terms on our website with a new "Last Updated" date
Sending email notification to your registered email address at least 30 days before material changes take effect
Displaying a prominent notice within the Service

Your continued use of the Service after the effective date of any changes constitutes acceptance of the modified Terms. If you do not agree to any changes, you must stop using the Service and cancel your subscription before the changes take effect.

2. Account Registration and Security

2.1 Account Creation

To access certain features of the Service, you must create an account by providing accurate, complete, and current information. You agree to:

Provide truthful registration information
Maintain and promptly update your account information
Keep your login credentials confidential and secure
Notify us immediately of any unauthorized access to your account
Accept responsibility for all activities that occur under your account

2.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. We recommend:

Using a strong, unique password
Enabling two-factor authentication when available
Not sharing your account with others
Logging out from shared devices

We will never ask for your password via email or support channels. Report suspected phishing attempts to security@subscriptionsense.com.

2.3 Account Termination by User

You may delete your account at any time through Settings > Account > Delete Account. Upon deletion:

Your subscription will be cancelled immediately
Your personal data will be permanently deleted in accordance with our Privacy Policy
You will lose access to all Service features and data
This action is irreversible

3. Subscription Plans and Billing

3.1 Subscription Tiers

The Service is offered through the following subscription tiers:

Tier	Monthly Price	Annual Price	AI Analyses	Seats
Starter	$69/month	$662/year	150/month	1
Professional	$99/month	$950/year	400/month	1
Team	$199/month	$1,910/year	1,500/month	3
Business	$449/month	$4,310/year	6,000/month	10
Enterprise	Custom	Custom	Unlimited	Unlimited

Pricing is subject to change with 30 days' advance notice. Current subscribers are protected from price increases until their next renewal period.

3.2 Free Trial

We offer a 7-day free trial with the following terms:

No Credit Card Required: You are not required to provide payment information to start a free trial
No Automatic Conversion: Free trials do not automatically convert to paid subscriptions
Feature Access: Trial users receive access to Professional-tier features with limited AI analyses
One Trial Per User: Free trials are limited to one per person or organization
Trial Abuse: We reserve the right to terminate trials if we detect abuse or multiple trial accounts

3.3 Payment Terms

Payment Processing: All payments are processed securely through Stripe. We do not store your full credit card information on our servers.
Billing Cycle: Subscriptions are billed in advance on a monthly or annual basis, depending on your selected plan.
Automatic Renewal: Subscriptions automatically renew at the end of each billing period unless cancelled.
Currency: All prices are in US Dollars (USD). You are responsible for any currency conversion fees charged by your payment provider.
Taxes: Prices do not include applicable taxes. You are responsible for all taxes, duties, and levies imposed by taxing authorities.
Failed Payments: If payment fails, we will attempt to process it again and notify you. After 7 days of failed payments, your subscription may be suspended.

3.4 Cancellation and Refund Policy

14-Day Money-Back Guarantee: We offer a 14-day money-back guarantee for new subscribers. If you are not satisfied with the Service within 14 days of your initial subscription purchase, you may request a full refund by contacting support@subscriptionsense.com.

How to Cancel:

Navigate to Settings > Subscription > Cancel Subscription
Click the "Cancel Subscription" button — no additional confirmation steps, phone calls, or emails required
You will receive email confirmation of your cancellation within 24 hours
You will retain access to paid features until the end of your current billing period
Cancellation does not entitle you to a refund for the current billing period (except under the 14-day guarantee)

Renewal Reminders (Consumer Subscriptions):

For annual subscriptions, we will send a renewal reminder email 30 days before your renewal date
The reminder will include your renewal date, renewal price, and a direct link to cancel
For monthly subscriptions exceeding 12 consecutive months, we will send an annual summary of charges

Post-Guarantee Cancellations:

Monthly subscriptions cancelled after the 14-day guarantee period are not eligible for refunds for the current period
Annual subscriptions cancelled after the 14-day guarantee period are not eligible for pro-rata refunds unless required by applicable law (including California Civil Code §1749.5 and similar state laws)

Price Increases: We will provide at least 30 days' notice before any price increase takes effect. You may cancel before the increase takes effect without penalty.

3.5 Subscription Changes

Upgrades: When you upgrade your subscription, you will be charged a prorated amount for the remainder of your current billing period. Upgraded features are available immediately.
Downgrades: When you downgrade your subscription, the change takes effect at the start of your next billing period. You will retain access to your current tier's features until then.
Seat Changes: Additional seats may be added at any time and are prorated. Seat reductions take effect at the next billing period.

4. Acceptable Use Policy

4.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. The Service is designed to help you:

Analyze and break down work items from Azure DevOps and Jira
Generate user stories, acceptance criteria, and test cases
Plan sprints and manage development workflows
Capture voice and screen content for AI-assisted analysis

4.2 Prohibited Conduct

You agree NOT to use the Service to:

General Prohibitions:

Violate any applicable law, regulation, or third-party rights
Infringe intellectual property rights of others
Transmit malware, viruses, or other harmful code
Attempt to gain unauthorized access to the Service, other accounts, or computer systems
Interfere with or disrupt the integrity or performance of the Service
Reverse engineer, decompile, or disassemble any part of the Service
Use the Service for competitive analysis or to build a competing product
Resell, sublicense, or redistribute access to the Service without authorization
Circumvent any access controls, rate limits, or usage restrictions
Use automated scripts or bots to access the Service beyond normal human use
Harass, abuse, threaten, or intimidate other users or our staff
Submit false, misleading, or fraudulent information

AI-Specific Prohibited Uses (Required by Anthropic Terms):

You specifically agree NOT to use AJAIA's AI features to:

Generate child sexual abuse material (CSAM) or any content sexualizing minors
Interfere with elections, including creating voter suppression content, election misinformation, or political manipulation campaigns
Create weapons or terrorism content, including instructions for explosives, chemical weapons, biological agents, or terrorist activities
Conduct unauthorized surveillance, tracking, or monitoring of individuals without their explicit consent
Perform biometric analysis to infer protected characteristics including race, ethnicity, religion, sexual orientation, gender identity, or disability status
Create non-consensual intimate imagery or deceptive "deepfakes" of real persons
Generate content intended to harass, threaten, or incite violence against individuals or groups
Attempt to circumvent AI safety measures or extract harmful capabilities ("jailbreaking")
Train competing AI systems using AJAIA outputs without explicit written authorization
Impersonate real individuals in ways intended to deceive others
Generate spam, phishing content, or scam materials
Produce legal, medical, or financial advice intended to substitute for licensed professional guidance

Violation of these prohibitions will result in immediate account termination without refund and may be reported to law enforcement where required or permitted by law.

4.3 Content Standards

Any content you submit, upload, or transmit through the Service must not:

Be defamatory, obscene, or offensive
Promote discrimination based on protected characteristics
Contain personal information of others without their consent
Violate any person's privacy or publicity rights
Be false, misleading, or deceptive

4.4 Enforcement

We reserve the right, but are not obligated, to:

Monitor use of the Service for compliance with these Terms
Investigate suspected violations
Remove or disable access to content that violates these Terms
Suspend or terminate accounts that violate these Terms
Report illegal activity to law enforcement authorities
Cooperate with law enforcement investigations

5. Intellectual Property Rights

5.1 Our Intellectual Property

The Service, including all software, designs, text, graphics, logos, icons, images, audio clips, video clips, data compilations, and the selection and arrangement thereof, is owned by AJAIA or its licensors and is protected by United States and international intellectual property laws.

"AJAIA," "Subscription Sense," and related logos and names are trademarks of [LEGAL ENTITY NAME]. You may not use our trademarks without prior written permission.

5.2 Your Content

You retain ownership of any content, data, or materials you submit to the Service ("Your Content"). By submitting Your Content, you grant us a worldwide, non-exclusive, royalty-free license to use, process, store, and display Your Content solely for the purpose of providing and improving the Service.

This license includes the right to:

Process Your Content through our AI systems and third-party AI providers
Store Your Content on our servers and those of our service providers
Display Your Content back to you within the Service
Create anonymized, aggregated insights for Service improvement (Your Content will not be individually identifiable)

5.3 AI-Generated Content

Ownership: Subject to these Terms and any limitations of applicable law, we assign to you any rights we may have in content generated by the AI based on your inputs ("AI Outputs"), to the extent such rights exist.

Important IP Limitations:

Under current U.S. Copyright Office guidance (January 2025), AI-generated content may not be eligible for copyright protection unless a human author contributes sufficient creative expression
AI Outputs that merely reflect AI generation without significant human creative input are likely not copyrightable
You may need to add substantial human creative contribution to AI Outputs before they qualify for copyright protection
We make no representation or warranty that AI Outputs are protectable under intellectual property law

Your Responsibilities:

You are responsible for reviewing AI Outputs before use
You are responsible for ensuring AI Outputs do not infringe third-party rights
You should add human creative contribution to AI Outputs before claiming ownership or commercializing them
If registering AI Outputs with the Copyright Office, you must disclose AI involvement as required by Copyright Office guidance

5.4 Feedback

If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate that Feedback into our products and services without compensation or attribution to you.

6. Third-Party Integrations and AI Processing

6.1 Platform Integrations

The Service integrates with third-party platforms including Azure DevOps and Jira. Your use of these integrations is subject to the terms of service of those platforms.

Your Responsibilities:

Ensuring you have proper authorization to connect your organizational accounts
Complying with the terms of service of connected platforms
Maintaining the security of your credentials, tokens, and API keys
Obtaining necessary consents from individuals whose personal data appears in connected work items
Ensuring your organization permits third-party tool access to your ADO/Jira instance

Atlassian (Jira) Integration Compliance:

In accordance with Atlassian Developer Terms:

We do not sell, rent, license, or monetize End User Data obtained through Jira integrations
We access only the data necessary to provide requested Service functionality
We maintain industry-standard security measures for Jira data
We will report security incidents affecting Jira data within 48 hours of discovery
Data access is limited to work items, metadata, and user information necessary for AI analysis

Microsoft (Azure DevOps) Integration Compliance:

We comply with Microsoft APIs Terms of Use
We acknowledge Microsoft may modify or discontinue APIs at any time without notice
We do not use Azure DevOps integrations to build products competitive with Microsoft's offerings
We comply with applicable Microsoft trademark and branding guidelines

Data Handling for Integrations: Work item data fetched from ADO/Jira is processed transiently for AI analysis. Only metadata references (work item IDs, project identifiers, timestamps) are retained in our databases for conversation context. Full work item content is not permanently stored unless explicitly saved by you.

6.2 AI Processing and Disclosure

⚠️ AI SYSTEM NOTICE: AJAIA is powered by artificial intelligence. When you interact with AJAIA's assistant features, you are communicating with an AI system (Anthropic's Claude), not a human being.

Critical Limitations You Must Understand:

AI responses may contain factual errors, hallucinations, or misleading information. The AI may confidently state incorrect information.
You must independently verify any factual claims before relying on them for important decisions.
AI-generated content may be incomplete or unsuitable for your specific purposes.
The AI cannot access real-time information beyond its training data and the context you provide.
AI outputs should be reviewed by qualified humans before being used in production systems, shared externally, or relied upon for business decisions.

Prohibited High-Risk Uses: You may NOT use AJAIA's AI features for consequential decisions in:

Healthcare diagnosis or treatment recommendations
Legal advice or legal document drafting for actual use
Employment decisions (hiring, firing, performance evaluation)
Financial trading or investment decisions
Criminal justice or law enforcement decisions
Any domain where errors could cause significant harm

...without appropriate human professional oversight and verification. AI Outputs in these domains are for informational purposes only and do not constitute professional advice.

AI Data Processing:

By using the Service, you acknowledge that:

Your messages, work item data, and screen captures are transmitted to Anthropic for AI processing
AI processing is subject to Anthropic's Usage Policy, which is incorporated herein by reference
Anthropic does not use API customer data to train its models
Anthropic retains API data for up to 30 days for trust and safety purposes
We have selected Anthropic as our AI provider based on their safety practices and API data handling policies

AI Model Information:

Primary Model: Claude Sonnet 4.5
Secondary Models: Claude Opus 4.1, Claude Opus 4
These models may be updated or changed with notice to users

6.3 Voice and Screen Capture

Voice Recognition:

Voice recognition is processed locally on your device using Windows Speech Recognition API
No audio recordings are stored, transmitted to our servers, or retained
Only the resulting text transcript is sent to our servers for AI processing
Voice features are disabled by default and must be explicitly enabled by you
A visual indicator appears whenever voice recognition is active

Screen Capture:

Screenshots and screen recordings are captured only when you explicitly initiate them
A persistent visual indicator is displayed whenever screen recording is active
Screen recordings are limited to a maximum of 10 minutes per session
Captured content may be:
- Sent to Anthropic for AI-powered visual analysis
- Saved locally to your device at ~/Videos/AJAIA/ (user-controlled, disabled by default)
Enterprise policy checks are performed before capture to respect organizational restrictions
No automatic, scheduled, or background screen capture occurs

Recording Consent Notice: By enabling voice or screen capture features, you consent to this processing. If you are located in a jurisdiction requiring all-party consent for recording (including California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania, and Washington), you represent that you have obtained any necessary consent from other parties before using these features in their presence or when their content may be captured.

7. Disclaimers and Warranties

7.1 Service Provided "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS
WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT OR INFORMATION
WARRANTIES THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS

7.2 AI Output Disclaimers

WITHOUT LIMITING THE FOREGOING, WE SPECIFICALLY DISCLAIM ANY WARRANTY THAT:

AI-GENERATED OUTPUTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PURPOSE
AI-GENERATED OUTPUTS WILL BE FREE FROM ERRORS, BIASES, OR HALLUCINATIONS
AI-GENERATED OUTPUTS WILL BE ELIGIBLE FOR INTELLECTUAL PROPERTY PROTECTION
AI-GENERATED OUTPUTS WILL NOT INFRINGE THIRD-PARTY RIGHTS
THE AI SYSTEM WILL PERFORM CONSISTENTLY OR PREDICTABLY

You assume all risk associated with your use of AI Outputs.

7.3 Third-Party Integration Disclaimers

WE DO NOT WARRANT OR GUARANTEE:

THE AVAILABILITY, ACCURACY, OR RELIABILITY OF THIRD-PARTY PLATFORMS (INCLUDING AZURE DEVOPS AND JIRA)
THAT INTEGRATIONS WILL FUNCTION WITHOUT INTERRUPTION OR ERROR
THAT THIRD-PARTY PLATFORMS WILL MAINTAIN COMPATIBILITY WITH OUR SERVICE
THE SECURITY OR PRIVACY PRACTICES OF THIRD-PARTY PLATFORMS

Your use of integrated platforms is subject to their respective terms of service and privacy policies.

7.4 Beta Features

From time to time, we may offer beta or experimental features. Beta features are provided "AS IS" without any warranty. We may modify or discontinue beta features at any time without notice. Your use of beta features is at your own risk.

8. Limitation of Liability

8.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL AJAIA, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR:

ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA
DAMAGES FOR BUSINESS INTERRUPTION OR LOSS OF BUSINESS OPPORTUNITY
DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE
DAMAGES ARISING FROM AI OUTPUTS, INCLUDING ERRORS, OMISSIONS, OR INACCURACIES
DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO YOUR ACCOUNT OR DATA
DAMAGES ARISING FROM THIRD-PARTY CONTENT OR SERVICES

...WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8.2 Cap on Liability

General Cap: OUR TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF:

(A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR
(B) ONE HUNDRED DOLLARS ($100) (for free users or users who have paid less than $100)

Data Security Super-Cap: Notwithstanding the foregoing, our total liability for claims arising from a security breach resulting in unauthorized access to, acquisition of, or disclosure of Your Content or personal data shall not exceed the greater of:

(A) FIVE HUNDRED THOUSAND DOLLARS ($500,000), or
(B) The amounts you paid to us in the TWENTY-FOUR (24) MONTHS preceding the claim

Enterprise Customers: Customers on Enterprise tier subscriptions may negotiate alternative liability terms in a separate Master Service Agreement.

8.3 Exceptions to Limitations

The limitations in this Section 8 shall NOT apply to:

Liability arising from our gross negligence or willful misconduct
Liability that cannot be excluded or limited by applicable law
Your breach of Section 4 (Acceptable Use Policy)
Either party's indemnification obligations
Claims arising from fraud or intentional misrepresentation
Liability for death or personal injury caused by negligence

8.4 Jurisdictional Variations

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain types of damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law. Nothing in these Terms affects your statutory rights as a consumer that cannot be waived or limited by contract.

9. Indemnification

9.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless AJAIA, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

Your use of the Service
Your Content or data you submit to the Service
Your violation of these Terms
Your violation of any third-party rights, including intellectual property rights
Your violation of applicable laws or regulations
Any unauthorized use of your account
Your use of AI Outputs in violation of these Terms
Claims by your employees or end users related to your deployment of the Service

9.2 Indemnification Procedure

We will:

Provide you with prompt written notice of any claim subject to indemnification
Give you sole control of the defense and settlement of such claim (provided you do not settle without our prior written consent if the settlement would impose obligations on us)
Provide reasonable cooperation in the defense at your expense

10. Governing Law and Dispute Resolution

10.1 Governing Law

These Terms and any disputes arising from or related to them or the Service shall be governed by and construed in accordance with the laws of the State of Indiana, United States, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

10.2 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at legal@subscriptionsense.com and attempt to resolve the dispute informally for at least 30 days. During this period, we will work in good faith to resolve your concerns.

10.3 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or the Service (except as provided in Section 10.6) shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with:

Its Consumer Arbitration Rules (for individual consumers), or
Its Commercial Arbitration Rules (for businesses)

Arbitration Procedures:

The arbitration shall be conducted in Indianapolis, Indiana, or, at your election, in the county where you reside
The arbitration shall be conducted by a single arbitrator
The arbitrator shall apply Indiana substantive law and the Federal Arbitration Act
Discovery shall be limited to document requests and one deposition per side
The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction
Pursuant to Smith v. Spizzirri (2024), any court action filed while arbitration is pending shall be stayed, not dismissed

Costs: Each party shall bear its own attorneys' fees and costs. AAA filing fees shall be allocated in accordance with AAA rules. For claims under $10,000, we will reimburse your filing fee if the arbitrator finds in your favor.

10.4 Class Action Waiver

YOU AND AJAIA AGREE TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS ONLY.

YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, PRIVATE ATTORNEY GENERAL ACTIONS, OR REPRESENTATIVE ACTIONS.

If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall be severed and may proceed in court, while remaining claims proceed in arbitration.

Mass Arbitration Procedures: If 25 or more similar arbitration demands are filed against us, AAA's Mass Arbitration Supplementary Rules shall apply. We agree to pay filing fees for the first 50 claimants in any mass arbitration.

10.5 Exceptions to Arbitration

Either party may:

Bring qualifying claims in small claims court in Marion County, Indiana, or the county where you reside, provided the claim remains in small claims court and does not seek relief beyond small claims court limits
Seek injunctive or equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidentiality obligations, or data security

10.6 Opt-Out Right

You may opt out of this arbitration agreement by sending written notice to legal@subscriptionsense.com within 30 days of first accepting these Terms. Your notice must include:

Your full legal name
Your account email address
A clear statement that you opt out of arbitration under these Terms

If you opt out, disputes will be resolved exclusively in the state or federal courts located in Marion County, Indiana, and you consent to personal jurisdiction in such courts.

10.7 Survival

This Section 10 shall survive termination of these Terms and your use of the Service.

11. Term and Termination

11.1 Term

These Terms are effective upon your acceptance (by creating an account or using the Service) and continue until terminated by either party.

11.2 Termination by You

You may terminate these Terms at any time by:

Cancelling your subscription through Settings > Subscription > Cancel Subscription
Deleting your account through Settings > Account > Delete Account

11.3 Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice, if:

You breach any provision of these Terms
You fail to pay fees when due after reasonable notice and opportunity to cure
We are required to do so by law or legal process
We reasonably believe your account has been compromised
We reasonably believe you are engaging in fraudulent or illegal activity
Your use poses a security risk to the Service or other users
You have not accessed the Service for 12 consecutive months (dormant accounts)

We may also terminate your account for any reason with 30 days' advance notice to your registered email address.

11.4 Effect of Termination

Upon termination:

Your right to access and use the Service immediately ceases
You remain liable for all fees incurred prior to termination
We will delete your personal data in accordance with our Privacy Policy
Provisions that by their nature should survive (including Sections 5, 8, 9, 10, and 11) shall survive termination

11.5 Data Retrieval After Termination

Upon termination, you may request a copy of your data through Settings > Privacy > Export Data before account deletion. After account deletion, data cannot be recovered. See our Privacy Policy for data retention details.

12. Enterprise and Team Provisions

12.1 Team and Business Accounts

If you subscribe to a Team, Business, or Enterprise plan:

The individual who creates the account is the "Administrator"
The Administrator may invite additional users ("Team Members") up to the seat limit
The Administrator is responsible for Team Members' compliance with these Terms
The Administrator may transfer administrator rights to another Team Member
The organization is responsible for all fees, regardless of which Team Member incurs them

12.2 Enterprise Agreements

Enterprise customers may enter into separate Master Service Agreements that modify or supplement these Terms. In case of conflict, the Master Service Agreement controls.

12.3 Data Processing Addendum

For customers requiring GDPR Article 28-compliant data processing terms, or enterprise customers with specific data protection requirements, our Data Processing Addendum ("DPA") is available at /dpa.html and is incorporated into these Terms upon your execution or electronic acceptance of the DPA.

The DPA establishes:

AJAIA's role as a data processor acting on your documented instructions
Security measures and sub-processor authorizations
Breach notification procedures (72-hour commitment)
Audit rights and data deletion obligations
EU Standard Contractual Clauses for international transfers

Enterprise customers may request customized DPA terms by contacting legal@subscriptionsense.com.

13. General Provisions

13.1 Entire Agreement

These Terms, together with the Privacy Policy, any Data Processing Addendum, and any other documents incorporated by reference, constitute the entire agreement between you and AJAIA regarding the Service and supersede all prior agreements, representations, and understandings.

13.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

13.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative of AJAIA.

13.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without your consent in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets. Any attempted assignment in violation of this section is void.

13.5 Notices

Notices to you will be sent to the email address associated with your account. Notices to us should be sent to:

Legal Notices:
legal@subscriptionsense.com

Mailing Address:
[PHYSICAL ADDRESS TO BE PROVIDED]

Notices are deemed received when sent by email (upon delivery confirmation) or 3 business days after mailing.

13.6 Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics, pandemics, strikes, or failures of third-party telecommunications or power supply.

13.7 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights, except that Anthropic is an intended third-party beneficiary of Section 4.2 (AI-Specific Prohibited Uses) and may enforce those provisions directly.

13.8 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

13.9 Language

These Terms are written in English. Any translated versions are provided for convenience only. In case of conflict, the English version controls.

14. Contact Information

If you have questions about these Terms, please contact us:

General Inquiries:
support@subscriptionsense.com

Legal Inquiries:
legal@subscriptionsense.com

Privacy Inquiries:
privacy@subscriptionsense.com

Mailing Address:
[PHYSICAL ADDRESS TO BE PROVIDED]

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

Last Updated: December 5, 2025